Help
A real person reads every message, usually within a day.
Questions, billing, ideas, anything.
hello@useclientell.comIn the app, go to Settings → Report a bug. It reaches us straight away with your account attached, so we can look into it faster.
Report a bugUse Forgot password on the sign-in page and we'll email you a reset link. If it doesn't arrive within a few minutes, check spam, then email us.
Settings → Plan → Cancel Pro. You keep Pro until the end of the period you've paid for, and nothing renews after that.
The store owner opens Team → Change plan, or Billing & invoices for cards and receipts. Associates and managers never pay; the store's plan covers everyone on it.
Yes, always. Clients → Export gives you your client book as a PDF or CSV. Store owners can download the whole store's book from the Team page.
Clients you added while on a store's plan belong to the store, so they stay with it and are handed to someone on the team. Notes you marked private stay hidden from managers.
Settings → Account → Delete account. It removes your account and your client book for good, so export first if you want a copy.
About your data: see our Privacy Policy.